As most of our products are personalised we advise customers to order by email (and check names, etc are entered correctly) so that there is a clear record of what is required.  If an order is incorrectly requested unfortunately we cannot return/refund, but if an order is incorrectly made by us we will of course organise a replacement.

We hope that you are satisfied with any order your receive, if by chance our product is not to your satisfaction please let us know immediately.  Many thanks.